
The Problem:
Did you know that 70% of processes in Healthcare Organizations (HCOs) are generic?
These include:
- Patient Admissions Process
- Patient Discharge Process
- Emergency Response Time
- Inventory and Supply Chain Management
- Housekeeping and Facility Maintenance
- and more…
These processes often have chronic problems, leading to patient dissatisfaction and wasteful costs —collectively known as the Cost of Poor Quality (COPQ).