Krishnakumar Natarajan, Executive Chairperson, Mindtree Limited, Bengaluru, co-founded this IT services and solutions company, in 1999. Over the years, he has played multiple roles to cement operations in India, the US, Europe and Asia. As Executive Chairman his focus is on leadership development and corporate governance.
p>Krishnakumar has innovation in his DNA. He is a right-brain thinker who delights his customers with quality breakthrough solutions. This differentiator has enabled Mindtree to become a globally respected IT services provider.
Quality is positioned as a top-down strategy at Mindtree. According to Krishnakumar, quality is achieved when customer perceptions are greater than customer expectations. This definition drives strategic planning and strategy deployment. Employees are aware that quality is the compass for effective decision making.
Krishnakumar understands that people make quality. Consequently, he has facilitated the building of robust people processes, where quality is the nucleus. Some of these processes are: recruitment, induction, training, and promotion. This has enabled the establishment of a company-wide quality culture.
In addition, Krishnakumar has institutionalized company-wide transparency using the philosophy 95-95-95. This implies that 95% of the people have 95% of information 95% of the time. All this is done within a framework of uncompromising integrity on intellectual property owned by customers and other stakeholders.
In 2013, Krishnakumar served as Chairman of National Association of Software and Services Companies. A true leader.
We congratulate Krishnakumar Natarajan. Our Qimpro Gold Standard 2016 for Business.