Qimpro Platinum Standard 2010

O P Bhatt


Chairman, State Bank of India

Om Prakash Bhatt, Chairman, State Bank of India is a rare combination of visionary leadership, performance excellence, people focus, and principle-centered values. He leads a 204 year old national institution with managerial practices appropriate for the 21st century.

Mr Bhatt has served SBI for almost four decades, in India, England, and the USA. His vast experience enables him to recognize best practices in the banking sector. Several of these practices have been innovated for customer-driven quality, at SBI. They also serve as a benchmark for other Indian banks, governmental and private.

Mr Bhatt, as Chairman, is credited with the transformation of SBI from a traditional, transaction based, bureaucratic bank to a modern, customer focused, technology driven organization. With much success. The exercise is the subject for case studies at management institutions.

According to Mr Bhatt, people make the difference. In order to address his aggressive growth plans, Mr Bhatt designed a unique change management program, Parivartan, that was successfully rolled out to over 140,000 employees across all cadres in 100 days. The focus of Parivartan was on cultural and attitudinal change, as well as customer focus and social responsibility.

As a strategist, Mr Bhatt has expanded SBI’s presence in the international, rural and agricultural markets. Always with a sharp understanding of customer needs. Consequently, the world ranking of SBI has grown from 107 in 2006 to 68 in 2010, as assessed by The Banker Magazine of Financial Times, London.

Mr Bhatt walks his talk. He is therefore recognized as an effective leader and institution builder. A leadership benchmark.

Apart from SBI, Mr Bhatt also believes in the collective growth of the Indian banking sector. He is the current Chairman of Indian Bank’s Association, where he has left deep foot prints. He is also on the boards of Institute of Banking Personnel Selection, Indian Institute of Banking & Finance, US-India CEO Forum, Indo-French Forum, and more.

Mr Bhatt is always at the forefront – building India of our dreams. An inspiration for the next generation.

We salute Mr Om Prakash Bhatt, Qimpro Platinum Standard 2010 for Business.

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